Refund policy

Custom Products – Refund & Return Policy

Custom-made products are specially produced based on your selected options and requirements. Therefore, once an order is placed and confirmed, it cannot be canceled, returned, or refunded unless there is a verified quality issue.

Policy Details:

1. No Refund / No Return / No Exchange (Non-Quality Issues)
   Custom products are not eligible for return, refund, or exchange due to personal reasons, including but not limited to:
   • Change of mind
   • Incorrect selection (style, color, size)
   • Incorrect customization information provided by the customer
2. Order Confirmation Responsibility
   Please carefully review all product details and customization information before placing your order. Once confirmed, the order will be processed immediately.
3. Quality Issues
   If you receive a product with a genuine quality issue, please contact our customer support within 48 hours of delivery and provide clear photos or videos as proof.
   We will review the case and offer an appropriate solution.
4. Non-Returnable Nature of Custom Items
   Due to the personalized nature of custom products, all sales are considered final unless a confirmed defect is identified.